Fascinating story from The Financial Times today (behind pay wall): HSBC has reversed its decision to take away students’ interest-free overdrafts as soon as they leave university after it suffered a consumer revolt by graduates on Facebook. The bank said it was not “too big” to listen to customers.
Wow.
Now, why am I with NatWest again?
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As an experiment, what about looking at the think pieces and ideas that still stick from 2023 – rather than the newest new thing or predicting trends that may or may not come to pass? For me, some of the articles I still think about, that still resonate from last year
“Social Media is not really a filter bubble but a boxing ring: You are both bonding with people with similar values, views, interests and in conflict with people with opposing views.” The quote belongs to techno-sociologist Zeynep Tufekci, today a professor at Columbia University. I've recently read two